Refund policy

Return & Refund Policy

Last Updated: September 13, 2026

At TekVivo, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, please contact our customer support team so we can assist you.

Returns

You may request a return for an eligible product within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item should be returned with its original packaging, accessories, and tags where applicable.

  • You must provide your order number and relevant details about the issue.

  • Certain products may not be eligible for return due to their nature.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and/or damage

We will review your request and provide the appropriate solution, which may include a replacement, refund, or other resolution.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

Certain items may not be eligible for return, including products that:

  • Have been used, damaged, or altered after delivery

  • Are missing original packaging or accessories

  • Are otherwise marked as final sale or non-returnable on the product page

Return Shipping

If the return is due to a defective, damaged, or incorrect item, TekVivo may provide an appropriate return solution.

For returns requested for other reasons, return shipping costs may be the responsibility of the customer.

Exchanges

If you receive a defective, damaged, or incorrect product, please contact our support team. Depending on product availability, we may offer a replacement instead of a refund.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

For return or refund assistance, please contact us through our Contact Us page or:

Email: [Your Support Email]
Store: TekVivo

We reserve the right to review each return and refund request individually and to update this policy when necessary.